Health Service Support Cert

CERTIFICATE IN HEALTH SERVICE SUPPORT

Health Service Support is a course that focuses on the non-clinical aspects of healthcare delivery and management. It covers the essential support functions that enable healthcare facilities to operate efficiently and effectively. The curriculum typically includes topics such as healthcare administration, medical records management, health information systems, patient services coordination, and healthcare logistics. Students learn about the organizational structure of healthcare institutions, regulatory compliance, quality assurance, and patient safety protocols. The course also addresses aspects of healthcare finance, insurance processing, and resource allocation. Practical skills in customer service, communication, and problem-solving within a healthcare context are emphasized. This course prepares students for roles that support medical professionals and ensure smooth operations in various healthcare settings, including hospitals, clinics, and long-term care facilities.

Entry Requirements
An individual entering this course should have any of the following minimum requirements:

a) Kenya Certificate of Secondary Education (KCSE) mean grade D Plain

Or

b) Equivalent qualifications as determined by Kenya National Qualifications Authority
(KNQA)

And/or
c) Equivalent certification by (KNQA)

Program Objectives
1. Providing First Aid Services,
2. Applying medical-legal ethics,
3. Demonstrating knowledge of common diseases,
4. Demonstrating knowledge of organization of health facilities,
5. Applying medical terminologies,
6. participating in infection prevention and control,
7. Performing hospital housekeeping procedures,
8. Performing outpatient and inpatient supportive services,
9. Performing mortuary techniques,
10. Supporting hospital store procedures,
11. Supporting hospital catering services and supporting hospital store procedures.
Duration 1 1/2years
Career Paths: HEALTH SERVICES SUPPORT PROVIDER

CERTIFICATE LEVEL 5 IN HEALTH SERVICES SUPPORT

COURSE OVERVIEW

Health Services Support qualification consists of competencies that an individual must achieve to provide services in the hospital departments, as well as provide services to patients in healthcare facilities, hospices and homes. It involves providing First Aid Services, applying medical-legal ethics, demonstrating knowledge of common diseases, demonstrating knowledge of organization of health facilities, applying medical terminologies, participating in infection prevention and control, performing hospital housekeeping procedures, performing outpatient and inpatient supportive services, performing mortuary techniques, supporting hospital store procedures, supporting hospital catering services and supporting hospital store procedures.   

Units of Learning

This course consists of the following Basic, Common and Core units of learning:

 

BASIC UNITS OF LEARNING

Unit Code Unit Title Duration in Hours Credit Factor 
MED/CU/HSS/BC/01/5/A Communication skills 25 2.5
MED/CU/HSS/BC/02/5/A Numeracy skills 40 4
MED/CU/HSS/BC/03/5/A Digital literacy 45 4.5
MED/CU/HSS/BC/04/5/A Employability skills 70 7
MED/CU/HSS/BC/05/5/A Entrepreneurial skills 50 5
MED/CU/HSS/BC/06/5/A Environmental literacy 25 2.5
MED/CU/HSS/BC/07/5/A Occupational health and safety 25 2.5
Total 280 28

 

COMMON UNITS OF LEARNING

Unit Code Unit Title Duration in Hours Credit Factor
MED/CU/HSS/CC/01/5/A First Aid Services 80 8
MED/CU/HSS/CC/02/5/A Medical-legal Ethics in HSS 30 3
MED/CU/HSS/CC/03/5/A Common Diseases 60 6
MED/CU/HSS/CC/04/5/A Organization of Health Facilities   30 3
MED/CU/HSS/CC/05/5/A Medical Terminologies in HSS 30 3
Total 230 23

 

Core Units of Learning

Unit Code Unit Title Duration in Hours Credit Factor 
MED/CU/HSS/CR/01/5/A Infection Prevention and Control 80 8
MED/CU/HSS/CR/02/5/A Hospital Housekeeping Procedures 80 8
MED/CU/HSS/CR/03/5/A Outpatient and inpatient support services  120 12
MED/CU/HSS/CR/04/5/A Hospital Catering Services 120 12
MED/CU/HSS/CR/05/5/A Mortuary Techniques   60 6
MED/CU/HSS/CR/06/5/A Supportive Store Procedures   100 10
Industrial attachment  360 36
Total 920 92
Grand total  1430 143