CERTIFICATE IN HEALTH SERVICE SUPPORT
Health Service Support is a course that focuses on the non-clinical aspects of healthcare delivery and management. It covers the essential support functions that enable healthcare facilities to operate efficiently and effectively. The curriculum includes topics such as healthcare administration, medical records management, health information systems, patient services coordination, and healthcare logistics. Students learn about the organizational structure of healthcare institutions, regulatory compliance, quality assurance, and patient safety protocols. The course also addresses aspects of healthcare finance, insurance processing, and resource allocation. Practical skills in customer service, communication, and problem-solving within a healthcare context are emphasized. This course prepares students for roles that support medical professionals and ensure smooth operations in various healthcare settings, including hospitals, clinics, and long-term care facilities.
Entry Requirements
An individual entering this course should have any of the following minimum requirements:
a) Kenya Certificate of Secondary Education (KCSE) mean grade D Plain
Or
b) Equivalent qualifications as determined by Kenya National Qualifications Authority
(KNQA)
And/or
c) Equivalent certification by (KNQA)
Program Objectives
1. Providing First Aid Services,
2. Applying medical-legal ethics,
3. Demonstrating knowledge of common diseases,
4. Demonstrating knowledge of organization of health facilities,
5. Applying medical terminologies,
6. participating in infection prevention and control,
7. Performing hospital housekeeping procedures,
8. Performing outpatient and inpatient supportive services,
9. Performing mortuary techniques,
10. Supporting hospital store procedures,
11. Supporting hospital catering services and supporting hospital store procedures.
Duration 1 1/2years
Career Paths: HEALTH SERVICES SUPPORT PROVIDER
CERTIFICATE LEVEL 5 IN HEALTH SERVICES SUPPORT
COURSE OVERVIEW
Health Services Support qualification consists of competencies that an individual must achieve to provide services in the hospital departments, as well as provide services to patients in healthcare facilities, hospices and homes. It involves providing First Aid Services, applying medical-legal ethics, demonstrating knowledge of common diseases, demonstrating knowledge of organization of health facilities, applying medical terminologies, participating in infection prevention and control, performing hospital housekeeping procedures, performing outpatient and inpatient supportive services, performing mortuary techniques, supporting hospital store procedures, supporting hospital catering services and supporting hospital store procedures.
Units of Learning
This course consists of the following Basic, Common and Core units of learning:
BASIC UNITS OF LEARNING
| Unit Code | Unit Title | Duration in Hours | Credit Factor |
| MED/CU/HSS/BC/01/5/A | Communication skills | 25 | 2.5 |
| MED/CU/HSS/BC/02/5/A | Numeracy skills | 40 | 4 |
| MED/CU/HSS/BC/03/5/A | Digital literacy | 45 | 4.5 |
| MED/CU/HSS/BC/04/5/A | Employability skills | 70 | 7 |
| MED/CU/HSS/BC/05/5/A | Entrepreneurial skills | 50 | 5 |
| MED/CU/HSS/BC/06/5/A | Environmental literacy | 25 | 2.5 |
| MED/CU/HSS/BC/07/5/A | Occupational health and safety | 25 | 2.5 |
| Total | 280 | 28 | |
COMMON UNITS OF LEARNING
| Unit Code | Unit Title | Duration in Hours | Credit Factor |
| MED/CU/HSS/CC/01/5/A | First Aid Services | 80 | 8 |
| MED/CU/HSS/CC/02/5/A | Medical-legal Ethics in HSS | 30 | 3 |
| MED/CU/HSS/CC/03/5/A | Common Diseases | 60 | 6 |
| MED/CU/HSS/CC/04/5/A | Organization of Health Facilities | 30 | 3 |
| MED/CU/HSS/CC/05/5/A | Medical Terminologies in HSS | 30 | 3 |
| Total | 230 | 23 | |
Core Units of Learning
| Unit Code | Unit Title | Duration in Hours | Credit Factor |
| MED/CU/HSS/CR/01/5/A | Infection Prevention and Control | 80 | 8 |
| MED/CU/HSS/CR/02/5/A | Hospital Housekeeping Procedures | 80 | 8 |
| MED/CU/HSS/CR/03/5/A | Outpatient and inpatient support services | 120 | 12 |
| MED/CU/HSS/CR/04/5/A | Hospital Catering Services | 120 | 12 |
| MED/CU/HSS/CR/05/5/A | Mortuary Techniques | 60 | 6 |
| MED/CU/HSS/CR/06/5/A | Supportive Store Procedures | 100 | 10 |
| Industrial attachment | 360 | 36 | |
| Total | 920 | 92 | |
| Grand total | 1430 | 143 | |